We are a Digital Commerce House sitting at the intersection of technology, operations, and marketing.

We partner with forward thinking global clients to build the next chapter of their brand history through a unified and complete digital commerce architecture.

We deliver a unified and complete service stack to create a strong digital foundation for growth and success.

Technology

  • Headless commerce is a disruptive software architecture and development trend that separates the front-end from the back-end of a system, in other words, what this means is that the visual part can be developed independently of the logical part of the system.

    We count on the largest team specializing in the development and implementation of VTEX Cloud Commerce in the world.

  • A customer data platform is a solution that enables you to provide trustworthy data to every team. It thereby aids you in one or, ideally, all of the following: Gathering data, Data processing and consolidation, and Data activation and execution

  • Using technology to streamline and optimize business processes, such as marketing, inventory management, order processing, and customer service. By automating these tasks, businesses can increase efficiency, reduce errors, and save time and resources.

  • Involves the creation of unified schemas and data architecture, such as a data lakehouse, to optimize data management and analysis. By using these tools, businesses can gain insights into their operations, improve decision-making, and drive growth.

  • Involve the connection of various software systems, such as ERP, WMS, PIM, E-Commerce Platforms and more. We have vast experiencing managing these integrations and working with iPaaS providers to achieve a scalable system architecture for global brands.

  • Provide end-to-end software engineering solutions, including requirements gathering, coding, testing, and quality assurance. We design and develop scalable and efficient software applications that meet the needs of our clients and their users, ensuring optimal performance and scalability.

Operations

01

Channel Operations

For brands looking to maximize their sales performance and reach profitability goals, we offer a comprehensive channel management solution. Channel Ops act across several sales channels such as E-Commerce, Marketplace, or even B2B. Whether it is leveraging our expertise in merchandising and pricing strategies to boost e-commerce sales, improving marketplace performance by catalog enrichment, or managing a B2B SaaS sales pipeline, our team can help clients optimize their channel strategies for maximum revenue and growth.

02

CXM

The Customer Experience Management (CXM) is a specialized service focused on managing and responding to customer feedback in a timely and efficient manner. Our CX Agents are dedicated to ensuring that all customer feedback is addressed within the SLA. We monitor customer reviews to stay on top of any potential issues and provide support through email and chat channels. The CXM service helps brands maintain a positive reputation, build customer loyalty, and ultimately drive sales.

E-Commerce

·

Amazon.com

·

B2B

·

E-Commerce · Amazon.com · B2B ·

03

Logistics

We help our clients efficiently manage their inventory and shipments, ensuring that products are available when needed and delivered on time. We take care of everything from inventory monitoring and replenishment cycles to shipment creation for both inbound and outbound logistics. Our team also handles returns management and quality assurance checks for item restocking.

04

Payments

Our Payments solution service takes care of all payment-related operations, acting as the merchant of record for US transactions. We collect payments and offer convenient expedited and split payment options at checkout to boost conversion rates. Additionally, we handle the calculation, withholding, and remittance of Sales and Use taxes for our clients, allowing them to focus on their core business operations.

Marketing

We’re marketers at the core. We help our clients optimize their marketing strategies and increase revenue through targeted campaigns, optimized messaging, and data-driven insights.

Strategy

A brand strategy must deliver a powerful presence in the market and pave the way for growth. This can only be achieved with a distinct brand language that resonates with the target audience, paired with the execution of strategic campaigns for maximum impact. Staying ahead of industry and always monitoring the competition, guarantees that our clients stay one step ahead at every turn.

We specialize in developing, executing, and managing online and offline campaigns. We operate all major advertising communication channels such as Google, LinkedIn, Meta, Amazon, TikTok, and more. Our services also include managing brand-building campaigns with influencers and opinion leaders, serving as the main point of contact for media and PR requests, and managing social media accounts to keep your audience engaged and informed.

Management

Content

Our Creative Services team offers an impressive range of digital content services to help elevate your brand. From developing stunning layouts to crafting captivating content and copywriting, our experts will help ensure your content appeals to your target audience and drives engagement. Our team also produces audio-visual assets for any medium and deploys content calendars for social media channels. With our experienced team, you can be sure that you're getting high-quality layout design, image setup, content production, and more that truly sets your brand apart.

Our Clients

About Us ·

About Us ·

We are a team of passionate experts with over 20 years of experience in managing omnichannel operations on a global scale.

Leadership

At the heart of our team lies the Leadership tier, supported by skilled and dedicated professionals who are responsible for overseeing our partner's business operations. Their extensive experience and expertise enable us to deliver high-quality and top-notch services to our clients.

Outsourced Talent

We are also backed by a team of fully integrated Outsourced talent - third-party resources that collaborate with us seamlessly to achieve exceptional results.

Partnerships

Additionally, we have established a network of trusted Partnerships - agencies and partners with whom we collaborate for specific tasks, allowing us to leverage their expertise and offer our clients a comprehensive range of services. Our focus on developing and maintaining these crucial partnerships ensures that we continue to exceed our clients' expectations and achieve their business goals.

Welcome to Brigthdome